Refund policy

Returns & Refunds

We want you to love your ToyDrop order. If something isn't right, we'll sort it out.

Change of mind — 14 days
You have 14 days from delivery to request a return if you've changed your mind. The item must be unused, in its original packaging, and in resalable condition. Return shipping for change-of-mind returns is at your cost. Once we receive and inspect the item, we'll refund the purchase price (excluding the original delivery fee) within 7 business days.

Faulty, damaged, or incorrect items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll arrange collection at our cost and send you a replacement or a full refund — your choice.

Under section 56 of the Consumer Protection Act, you may return goods that are defective or not fit for their intended purpose within 6 months of delivery for a repair, replacement, or refund, at your election. This does not apply to damage caused by misuse, normal wear and tear, or alterations after delivery.

Non-returnable items
For hygiene and safety reasons we can't accept returns on items that have been opened and used, unless they are faulty. Gift cards and sale items marked "final sale" are not returnable.

How to start a return
Email us at toydropsa@gmail.com or message us on WhatsApp with your order number and a short description (and photos, if it's a damage or fault issue). We'll reply within one business day with instructions and a return address. Please don't send anything back before contacting us — unrequested returns can't be processed.

Refunds
Approved refunds are paid back to your original payment method within 7 business days of us receiving and inspecting the item. Your bank may take a few extra days to reflect it.

Cancellations
Orders can be cancelled for a full refund any time before they're dispatched. Once dispatched, the standard return process applies.

Contact
ToyDrop · toydropsa@gmail.com
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.