Shipping policy

Shipping

Where we deliver
We deliver anywhere in South Africa. We don't currently ship internationally.

Delivery times
Orders are dispatched within 1 business day of payment clearing. Delivery takes 8–11 business days from dispatch. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed the next business day.

Delivery costs
• Standard courier delivery: R79
• Free delivery on orders over R650
• Express delivery (main centres): R150

How we ship
We deliver via Aramex Store-to-Door. Once your parcel is dispatched you'll receive a tracking number by email so you can follow it the whole way.

Delivery address
Please double-check your address and phone number at checkout — couriers need a working contact number. We can't redirect a parcel once it's dispatched. If a delivery fails because the address was incorrect or nobody was available to receive it, a re-delivery fee may apply.

Delays
We do everything we can to get your order to you on time, but delivery timelines are estimates and not guarantees. ToyDrop is not liable for delays caused by the courier, customs or import processing, load-shedding, weather, strikes, or other circumstances outside our control. If your order is significantly delayed, contact us and we'll chase it up with the courier on your behalf.

Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date with your order number and photos where relevant. We'll investigate with the courier and make it right with a replacement or refund. See our Returns & Refunds policy for full details.

Tracking
You'll get a tracking link by email when your order ships. If you haven't received it within 2 business days of ordering, check your spam folder or message us.

Questions
ToyDrop · toydropsa@gmail.com 
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.